"Hackers are getting more creative and focusing more of their efforts on finding ways to lock up systems that on their face may not seem as critical but that have far-reaching impacts, like HR data," Hannan said. It happened during a particularly challenging time of year; employers had to find ways to pay workers holiday pay and overtime as employees worked extra shifts to cover staff shortages caused by the omicron variant of the coronavirus and ongoing resignations. The outage "only affected some overtime, etc.," Leveton said. The next phase will be restoring service completely. "We were making decisions that, in retrospect, I think would be considered the best option given the difficult situation we were in. Kronos ransomware attack raises questions of vendor liability He said he felt "pretty confident" UMass was in fact given that deference. In a public update on Jan. 22, UKG said it had restored core time, scheduling and payroll capabilities to all customers impacted by the ransomware attack on its Kronos Private Cloud system. Topics covered: HR management, compensation & benefits, development, HR tech, recruiting and much more. HR technology analysts say vendors and their clients should brace themselves for similar attacks as more hackers train their sights on sensitive employee data rather than customer data. Officials announced in an email Thursday that no sensitive data, like social security numbers, birth dates and financial information, was stored in Kronos, but other pieces of information like email addresses and NET IDs may have been compromised. Kronos Hack Wage Suits Show Legal Risks of Payroll Outsourcing In an interview, Melgar provided HR Dive a detailed timeline of events, from the moment UMass recognized Kronos' services went down, to his communication with executives and Kronos representatives, to the eventual restoration of services. **How can I get support during this time? And in a previously reported interview, Sergio Melgar, chief financial officer at UMass Memorial Health in Massachusetts, said the health system plans to continue using Kronos while implementing a new backup process to handle future incidents. Friday, December 17, 2021 Darkreading.com reported that the "Kronos Private Cloud was hit by a ransomware attack over the weekend that resulted in an outage of the HR services firm's UKG. Then, adding insult to injury, timekeeping and payroll went down for many. And they basically were telling us no, the system is not going to be up.". It was one thing to fix discrepancies for employees on variable schedules, but even calculations for exempt employees could be problematic, Melgar explained.
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