Use of this website signifies your agreement to our. I will be filing a formal complaint and will NEVER use stubhub again. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. We are changing the way you register and sign-in to the StubHub Community. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I hope we can get refunded. Copyright 2023 Xperiology. the issue is on her radar and anyone affected should file a complaint with her office. i am not interested in a credit that expires so therefore am requesting my full refund. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I contacted Stubhub and they refused to refund my money. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. If it is postponed/rescheduled, the tickets are still valid. There were several other people at the event that had the same problem. I will never use Stub Hub again. You can get a refund from StubHub by calling their customer service line. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. You can get a refund from StubHub by calling their customer service line. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I was not able to enter the concert . Keep asking to speak to someone higher! be around to get first dibs at floor seats, on 09/20/2012 I went It is not specified anywhere in the mobile site and hidden in the desktop version! Arizona StubHub customers to get $2M in refunds in multistate Describe your scenario and include any supporting evidence. This is so wrong in so many ways yet I don't have a leg to stand on. I have explained this to them and basically they don't give a crap. "We were only allowed 120 percent credit toward future concerts, not refunds. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site.
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